Manchester City Council – Freephone helpline to support the vulnerable

31st March 2020

A Freephone helpline to support the most vulnerable in Manchester has been set up by Manchester City Council. 

A new freephone helpline to support the most vulnerable people in Manchester, during the Coronavirus pandemic, has now gone live and will sit alongside Manchester City Council's comprehensive online portal where people can access up to date information immediately. 

This new service will initially offer support to:
People over the age of 70 who are self-isolating and have no support network
People who have received a letter from the NHS advising they are at higher risk or are medically vulnerable according to government criteria
Those who are self-isolating with no support networks (ie. friends or family)
Help will also be available, but not limited to, other groups such as carers, care leavers or young carers

The primary needs that call handlers can help with are:
Delivery of food
Delivery of medication
Combating loneliness
Managing fuel top-up payments

The Hub’s freephone number is: 0800 234 6123 and lines are open Monday to Saturday, between 8.30am and 5.30pm. The helpline is being operated by redeployed Manchester City Council staff.