For Referrers

Important information regarding Christmas 2021 

Are you working with a family on a low income that you think need a bit of extra help this Christmas?

Do they live in Manchester or Salford?

Our Family Basics project for 2021 is now closed and we are now only accepting referrals for the Christmas project and the form is available to download below. The last day for referrals is 17th December but we would encourage you to submit your forms as soon as possible to avoid disappointment.

Families can book on for Christmas themselves by phone: 0161 834 3140 or by email: if they are in receipt of a current referral, we do not require an additional referral for Christmas. Families MUST be living in Manchester or Salford.

Please note due to Covid restrictions we will not be pre making Christmas parcels for support workers to collect. If a family is unable to collect gifts themselves from Wood Street Mission, then support workers may attend and choose gifts on their behalf.

We advise to allow at least an hour for this process.

Unfortunately due to Covid restrictions and with high levels of demand we do not have the capacity to enable worker specific appointments.

Thank you for your cooperation and understanding in what is still proving to be a very challenging situation.

How Does It Work?

Families need to be referred to Wood Street by a professional who knows their circumstances well – for example, someone at the child or children’s school, a social worker, health visitor, midwife, or support worker. It is a simple process to refer a family you are working with:

  • Read our Family Referral Guidelines and fill in our Family Referral Form. This must be filled in by you with the knowledge of the family. 
  • Send the form to us by email to
  • Once we have received the form we will then contact the family or you to confirm receipt.
  • The family will be given an appointment to visit Wood Street and choose items they need from our Christmas project. Members of our team will be there to help, especially if it is their first visit.

All our services are free for families to access, however we are a charity and rely on donations to provide the help we do, so cannot guarantee the level of support we can offer. Please can you help us in managing the expectations of families by explaining this when you refer them to us.

If the family you are working with needs help in an emergency please call us.

Please ring any of the team for advice or clarification if anything is not clear on 0161 834 3140.