For Referrers

Important information regarding Christmas 2021 

Due to the ongoing Covid situation the Family Basics project for 2021 will be closing early in order to enable an early start for our Christmas project with distribution returning to Wood Street Mission this year.

The last Family Basics appointment day will be Thursday 11th November 2021. The last day for receiving referrals for the Family Basic project is Friday 29/10/2021 4.30pm.

Families can book on for Christmas themselves by phone: 0161 834 3140 or by email: if they are in receipt of a current referral, we do not require an additional referral for Christmas.

Please note due to Covid restrictions we will not be pre making Christmas parcels for support workers to collect. If a family is unable to collect gifts themselves from Wood Street Mission, then support workers may attend and choose gifts on their behalf.

We advise to allow at least an hour for this process.

Unfortunately due to Covid restrictions and with high levels of demand we do not have the capacity to enable worker specific appointments.

Thank you for your cooperation and understanding in what is still proving to be a very challenging situation.

Are you working with a family on a low income that you think need a bit of extra help and support?

Do they live in Manchester or Salford?

Wood Street Mission helps support families living on a low income in Manchester and Salford, with practical support and services.

We can help families with children’s clothes, toys, bedding, baby equipment and toiletries through our Family Basics service, from our base here in Manchester City Centre. 

In 2021, subject to restrictions not being in place, Families can come along to our Book Clubs, to pick up books to take home and have a fun morning together each school holiday.

Our SmartStart project can help with school uniform and other school kit, and at Christmas we can help with gifts for the children. 

How Does It Work?

Families need to be referred to Wood Street by a professional who knows their circumstances well – for example, someone at the child or children’s school, a social worker, health visitor, midwife, or support worker. It is a simple process to refer a family you are working with:

  • Read our Family Referral Guidelines and fill in our Family Referral Form. This must be filled in by you with the knowledge of the family. 
  • Send the form to us by email to
  • Once we have received the form we will then contact the family or you to confirm receipt. We aim to do this within one to two days, depending on how busy we are.
  • The family then must call us to arrange an appointment, which will be on a Tuesday, Wednesday or Thursday, between 9.30am-12.30pm.
  • The family visit Wood Street for their appointment and choose items they need from our Family Basics room. Members of our team will be there to help, especially if it is their first visit.
  • The family can then receive help through Family Basics every three months, by appointment only. They can access all our other services for one year following their referral.

All our services are free for families to access, however we are a charity and rely on donations to provide the help we do, so cannot guarantee the level of support we can offer. Please can you help us in managing the expectations of families by explaining this when you refer them to us.

If the family you are working with needs help in an emergency please call us.

Please ring any of the team for advice or clarification if anything is not clear on 0161 834 3140.